Terms & Conditions

These Terms & Conditions (the “Terms”) govern your access to and use of Astrum Toolbox and its browser-based utilities (the “Service”). AstrumFlow LLC (“AstrumFlow,” “we,” “us,” and “our”) operates the Service; “you” refers to the person or organization using it.

By visiting the Service, creating an account, purchasing credits, or using any feature, you confirm that you are at least 18 years old, that the information you provide is accurate, and that you agree to these Terms. If you do not agree, do not use the Service.

Astrum Toolbox provides online tools for text, QR codes, images, documents, and related digital workflows. Many tools process files locally in your browser. Features that require an account, a paid operation, or credits will be identified before you use or purchase them.

The Service is provided on an ongoing basis, but features, availability, and supported formats may change. We may add, modify, suspend, or discontinue a feature when reasonably necessary to operate or improve the Service.

If an account is required for a feature, you must keep your registration and billing information current. You are responsible for keeping your credentials confidential and for activity under your account. Tell us promptly if you believe your account has been accessed without permission.

You may not create an account for someone else without authorization, share access in a way that bypasses plan or credit limits, or use the Service if your account has been suspended or terminated.

The Service may operate on a credit-based system. Users may purchase credit packages when offered. Credits are used to access eligible Service features. Any available packages, quantities, and current prices will be shown in the Service before purchase.

Credits are a limited, personal right to use eligible features; they are not money, a deposit, a security, or a transferable property right. Unless required by law or expressly stated at purchase, credits may not be sold, transferred, or exchanged for cash.

5.1 Single Purchase Authorization

Each credit purchase is a one-time transaction. By completing a purchase, you authorize Waffo Pancake, our payment processor, to charge your selected payment method for the amount displayed before confirmation.

5.2 Auto Top-up Authorization (if enabled)

If Auto Top-up is offered and you enable it, you authorize automatic charges to your saved payment method when your credit balance falls below the threshold and for the amount configured in your account settings. You may disable Auto Top-up at any time in Account Settings or by contacting support@astrumflow.com.

5.3 Taxes

Prices are exclusive of applicable taxes unless otherwise stated. Where required by law, applicable taxes will be collected at checkout.

6.1 Credit Validity

Purchased credits are valid for 12 months from the date of purchase, unless a different validity period is clearly stated for the package at checkout. We may send a reminder before credits expire when we have a current contact address for your account.

6.2 Termination of Account

If your account is terminated by you or by us, unused credits remain available for 30 days after termination, unless the account was terminated for fraud, abuse, or a material breach of these Terms. After that period, unused credits expire without refund unless applicable law requires otherwise.

Credit purchases are generally non-refundable after credits have been consumed. The following exceptions apply:

• Unused credits within 7 days of purchase: you may request a full refund within 7 days if none of the purchased credits have been used.
• Duplicate charge: we will refund a confirmed billing error resulting in a duplicate charge.
• Statutory rights: any mandatory withdrawal, cancellation, or refund rights under applicable law remain unaffected. Where the law permits a digital-service withdrawal right to be waived on first use, that waiver may apply when you first use the purchased credits.

To request a refund, contact support@astrumflow.com with your account email and transaction ID. We may request information needed to verify the purchase.

If you believe a charge is incorrect, contact support@astrumflow.com before disputing it with your bank. We will review confirmed billing errors and provide any remedy required by these Terms or applicable law.

You retain rights in files, text, and other material you submit to the Service. You authorize us to process that material only as needed to provide the feature you request. You are responsible for having the rights and permissions needed to submit it.

The Service uses third-party AI providers for certain features. If a feature produces AI-assisted or automated output, you may use that output for lawful purposes subject to these Terms. Outputs may be inaccurate, incomplete, or unsuitable for your situation. Review them before relying on them, and do not treat them as legal, medical, financial, or other professional advice.

You agree not to use the Service to:

• break the law, infringe another person’s rights, or distribute malware, phishing material, or fraudulent content;
• generate or distribute content that sexually exploits minors, threatens or harasses people, or is intended to deceive others;
• circumvent access controls, credit limits, rate limits, or other security features;
• scrape, resell, sublicense, or systematically extract the Service or its outputs without written permission; or
• use the Service to train, fine-tune, benchmark, distill, or develop a competing artificial-intelligence product.

The Service may process account, payment, device, and usage information needed to provide and secure the Service. Files processed by browser-first tools are intended to remain in your browser session, but you are responsible for verifying the behavior of each tool before submitting sensitive material.

Payment card details are processed by Waffo Pancake and are not stored on our servers. We do not ask you to send full card numbers through support. Our privacy practices and your applicable data rights are described in our Privacy Policy.

To the maximum extent permitted by law, the Service is provided “as is” and “as available,” without warranties of any kind, express or implied. We do not guarantee uninterrupted availability, error-free operation, compatibility with every file, or the accuracy of automated or AI-assisted output.

To the maximum extent permitted by law, Astrum Toolbox will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages. Our total liability for claims arising from the Service will not exceed the amount you paid to us for the Service during the 12 months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot lawfully be limited.

These Terms remain effective while you use the Service. We may suspend or terminate access if you materially breach these Terms, engage in fraud or abuse, create security risk, or if suspension is required by law. You may stop using the Service at any time and may request account deletion or cancellation assistance by emailing support@astrumflow.com.

Provisions that by their nature should survive termination—including payment obligations, acceptable use, disclaimers, limitations of liability, and dispute terms—will continue to apply.

These Terms are governed by the laws applicable to AstrumFlow LLC, without regard to conflict-of-law rules. Before starting formal proceedings, please contact us at support@astrumflow.com so we can try to resolve the issue informally. You retain any mandatory rights to bring a claim in the courts or forums available under applicable consumer law.

We may update these Terms when the Service, the law, or our operating practices change. For material changes, we will provide reasonable notice through the Service or to the contact information associated with your account. The updated date at the top of this page will change when a new version takes effect. Continued use after that date means you accept the updated Terms.

Questions about these Terms, billing, refunds, cancellation, or account access can be sent to support@astrumflow.com. Include your account email and transaction ID when asking about a purchase so we can locate it quickly.

By using Astrum Toolbox or confirming a purchase, you acknowledge that you have read and agree to these Terms & Conditions.